Subject to availability and receipt of payment, requests will be processed within 7-14 days and delivery confirmed by way of an email outlining the postal/courier tracking number. It is very seldom that an order will take this long, but if it is delayed, you will be kept notified.
Estimated delivery times FROM DISPATCH (otherwise please note processing times above):
- Durban and KZN: 1-2 working days
- Gauteng: 2-3 working days
- Eastern Cape, Free State, Limpopo, Mpumalanga, Northern Cape, Western Cape: 3-4 working days
(Important to note for courier options: the time frames given are from time of dispatch and not from time of order. Many of our items are imported so delays may be expected.)
Delivery is FREE for orders over R795 via our designated courier services to MAIN centres only. Should you reside in a rural/outlying area or any area not serviced by our courier, your order will be sent via the SA Post Office or you will be given the option to pay in extra for delivery via courier.
For orders below R795, delivery is done through a courier company to MAIN CENTRES ONLY at a rate of R88 excl VAT. For Durban deliveries, orders under R795 are charged at R58 excl VAT. These rates are set out at the checkout prior to finalising your purchase.
Should something in your basket be on back-order, we will send all your products together once the back-ordered item has arrived. If you are needing items in your basket urgently, please advise us by calling the office on 031-7660096. We will try to assist where we can.
Due to the weight and size of some of our items, where items are larger and carry an additional charge, this additional charge will be added to the order prior to checkout.
For those based in Durban, orders can be collected from the NEAT FREAK factory shop in Waterfall (KZN) by prior arrangement.
NEAT FREAK cannot be held liable for incorrect postal details being given as well as the items being returned as a result of non-collection. In the event that products are returned to NEAT FREAK via the post/courier for either of these reasons, the purchaser will be liable to finalise the delivery/collection.
NEAT FREAK reserves the right to change delivery fees without prior notice.