Terms & Conditions

Detailed Description of Good and / or Services

NEAT FREAK is a business in the professional organizing industry that markets products and services that assist you to get organized in any space.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7-14 working days and delivery confirmed by way of an email outlining the postal/courier tracking number.

Delivery is FREE for orders over R795 via our designated courier services to main centres only. Should you reside in a rural or outlying area not serviced by our courier, your order will be sent via the SA Post Office.

For orders below R795, delivery is done through a courier company to MAIN CENTRES ONLY at a rate of R100. For Durban deliveries, orders under R795 are charged at R66. These rates are set out at the checkout prior to finalising your purchase.

Due to the weight and size of some of our items, where items are larger and carry an additional charge, this additional charge will be added to the order prior to checkout.

Important to note for courier options: the timeframes given are from time of dispatch and not from time of order. 

Orders cannot be collected from the NEAT FREAK offices in Waterfall (KZN) as NEAT FREAK by prior arrangement. If arrangements are made for collection, they are purely at the discretion of the owner.

NEAT FREAK cannot be held liable for incorrect postal details being given as well as the items being returned as a result of non-collection. In the event that products are returned to NEAT FREAK via the post/courier for either of these reasons, the purchaser will be liable to finalise the delivery/collection.

NEAT FREAK reserves the right to change delivery fees without prior notice.

Return and Refunds Policy

The provision of goods and services by NEAT FREAK is subject to availability. In cases of unavailability, NEAT FREAK will refund the client in full within 30 days.

There are no refunds for products purchased although exchanges can be done within 7 days (if postage required, it is currently at the purchaser’s expense).

NEAT FREAK takes every care to package products so as to avoid breakage and cannot be held solely responsible for products being damaged in transit.

Customer Privacy Policy

NEAT FREAK shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted

Payment may be made via Visa or Master Card credit cards or by bank transfer into the NEAT FREAK bank account, the details of which will be provided on request.

NOTE: NO CASH DEPOSIT PAYMENTS will be accepted due to the fees that we incur. Should cash deposits be made you may be liable to pay in the fee charged to us.

Credit Card Acquiring and Security

Credit card transactions will be acquired for NEAT FREAK by Virtual Card Service (Pty) Ltd who are the approved payment gateway for FNB of South Africa. RedGiant uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website.

Customer Details Separate from Card Details

Customer details will be stored by NEAT FREAK separately from card details which are entered by the client on our secure site.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand). Where applicable, products are also available in GBP (English Pound) and $ (U.S. Dollars).


NEAT FREAK takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and NEAT FREAK chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.


NEAT FREAK may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by NEAT FREAK, close corporation based in South Africa registered as NEAT FREAK CC (CK 2009/018622/23) represented by Isabelle de Grandpre, Director.

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