Terms & Conditions | Neat Freak

Terms & Conditions

NEAT FREAK is a speciality e-commerce site operating in South Africa that focuses on products that help individuals organise their life and space. Our motto; “An organised life and space conveniently delivered to your door!”

Delivery Policy

Subject to availability and receipt of payment, the orders Neat Freak receives are generally processed within 2-5 working days however in cases where stock is ordered in, processing may be within 7-14 working days. Delivery confirmed by way of an email outlining the postal/courier tracking number will be emailed to customers on dispatch.

Orders are processed and delivered to our customers via courier. Orders over R795 are delivered free to MAIN CENTRES and there is a fee for orders under R795.

For those based in Durban, orders can be collected from the NEAT FREAK warehouse in Waterfall (KZN) by prior arrangement. When you reach checkout, remember to specify that you will be collecting from the warehouse. We know you’ll be super keen to collect your goodies but we will give you a call to let you know it’s A-OK to fetch.

We know you’ll want to know all the nitty gritty about shipping, so go ahead and read all about our Shipping Information.

Be Vigilant about this info..!

NEAT FREAK cannot be held liable for incorrect postal details being given as well as the items being returned as a result of non-collection. In the event that products are returned to NEAT FREAK via the post/courier for either of these reasons, the purchaser will be liable to finalise the delivery/collection.

NEAT FREAK reserves the right to change delivery fees without prior notice.

Return and Refunds Policy

This is important, so we’ve written a whole page about it. Read all about it.

Customer Privacy Policy

NEAT FREAK shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted

Once you’ve chosen all the goodies you want, we’ve tried to give you lots of ways to pay. Neat Freak currently accepts Visa, Mastercard, Zapper and Snapscan but if you are still inclined to pay via an EFT you are most welcome to.

EFT to: Neat Freak CC, First National Bank, Westville Branch (223526), Account 624 265 792 59.
Use your order number as the reference and please email your proof of payment (POP) otherwise your order will be delayed.

Regretfully, we do not accept cold hard cash. That means NO CASH DEPOSIT PAYMENTS because the banks charge us an arm and a leg for that. If you insist on paying via a cash deposit, we will have to ask you to please pay those fees.

Credit Card Acquiring and Security

All the credit card transactions we receive are processed by Paygate (Pty) Ltd who are the approved payment gateway for FNB of South Africa. Brand Candy uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website.

Customer Details Separate from Card Details

We know you’re nervous about this and you should be, but all customer details are stored by NEAT FREAK separately from card details which are entered. Our site is secure.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is ZAR (South African Rand).

Responsibility

NEAT FREAK is a responsible bunch so we take full responsibility for all aspects relating to transactions, customer services and support as well as dispute resolution and the delivery of our customers’s goods.

Country of Domicile

This website is governed by the laws of South Africa and NEAT FREAK chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

Variation

NEAT FREAK may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by NEAT FREAK, close corporation based in South Africa registered as NEAT FREAK CC (CK 2009/018622/23) represented by Isabelle de Grandpre, Director.