Frequently Asked Questions - Shop Online - Neat Freak

Frequently Asked Questions

How do I pay with SnapScan or Zapper


SnapScan is a mobile app that can be downloaded onto your smart phone or tablet so that you can make remote payments to vendors.

To pay, open the SnapScan app, tap on “Scan” and scan the SnapCode displayed at the shop. This identifies the shop and prompts you to enter the amount you wish to pay. Enter your PIN to secure and complete the transaction. The merchant (Neat Freak) receives an SMS containing a confirmation of payment from SnapScan.

The SnapScan App is available to download from the Apple Store and Google Play.



As with SnapScan, Zapper is another mobile app that makes payments and e-commerce quick, simple and secure. It can be downloaded onto your smartphone very easily.

Once you have installed Zapper on your smartphone/tablet and you are now ready to pay, you will see a unique QR code at checkout that you will need to scan. Scan it in the Zapper App, confirm the amount to be paid and your payment will be received by us.

Your payment card details are stored on your phone using secure encryption. Whether you’re paying for a meal in a restaurant, a bill at home or paying for a taxi, the experience is the same. Quick. Simple. Secure.

The Zapper App is available to download from the Apple Store, Google Play and Windows.

See more about how to download and activate the app for Android and for IOS.

How will I know if my order has been received and is being processed?

Once you have placed your order, you will receive an Order Confirmation notification. If you are meant to pay via EFT, our banking details will be on this order confirmation.

Any details regarding your order i.e. progress report or status, will be communicated with you via our customer message system.

However if you need to speak to anyone, you are most welcome to call our office on 031-766-0096.

I need to make payment. What are your banking details?

If you have chosen to pay for your order via EFT or your credit card payment has not successfully processed, make payments into our bank account and email your POP to

Our details are:

Neat Freak CC,
First National Bank,
Acc 62426579259
Westville Branch (223526)

How long does delivery take?

Please see a detailed outline of our delivery details. Click here.

Is Neat Freak 3D secure?

In short, we are required by law to be 3D secure.

Read more information regarding this if you are still uncertain and would like more information.

Do you accept returns?

Yes we do accept returns. Read all about our Returns and Refunds policy.

Can I become a reseller of your products?

We are no longer selling through resellers however we do have some Trade Partners.

If you have any queries, you can contact Dominique at

What is your shipping charge?

The Neat Freak shipping charge is free to MAIN CENTRES for all orders over R799.

Read our Shipping Policy for more detailed information and pricing.

Do you ship internationally?

At present we only ship around South Africa. If you would like to purchase our products, you are welcome to send us an enquiry to and we could quote you for the items you would like.

I live outside of Durban and need a professional organiser?

Neat Freak is no longer consulting with clients as our focus is now entirely on our product offering. However there are so many awesome organisers in the country.

Feel free to email as she will be able to refer you to the appropriate organiser for your area.

How long does it take for an order to be dispatched?

Whilst Neat Freak does endeavor to send your order out within a few working days, many of our items are custom made or ordered in.

Should a product be ordered in or if there is a long lead time for a product, it will be indicated on the product description.

What if I order something that is out of stock?

Our system should only allow you to purchase an item in stock however there are times when the stock on our shelf does not match our system.

Should a product you have ordered not be available when processing, you will be emailed with the choice to substitute the item or receive a refund/voucher.

How long do I have to redeem a gift voucher?

The Consumer Protection Act outlines that a customer has three (3) years from the date of purchase, to use a voucher.

Please keep the voucher code safe as vouchers are not transferable for cash.

I have received a credit for an order, how long do I have in order to use it?

Purely from an administrative point of view, we encourage customers to use their credits within 6 months from receipt.

Customers will be sent reminders outlining their credit amount regularly so that they do not forget to use it.

Can I return a flatpack product?

If you wish to return a flatpack product, you need to contact us within 5 days. Goods must be returned to us in a saleable condition and in the original, undamaged packaging. We may withhold up to 30% of the purchase price of returned goods, if the products or packaging is in such a condition that the item is not fully re-saleable.

If you are thinking of making a flatpack purchase, download our flatpack guidelines.

Can I collect an order from the warehouse?

Unfortunately we do not allow collections from the warehouse.

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